Shipping policy
GENERAL SHIPPING INFO
Orders are processed Monday-Friday, excluding federal holidays. Check your confirmation email for your tracking number.
- Buyers are responsible for local duties, taxes and advancement fees at delivery in countries where applicable
- We are not responsible for lost, stolen, tampered with or carrier delayed packages
- Special orders may take 4-6 weeks to ship.
- Please allow an extra day for delivery to P.O. Boxes
UNITED STATES SHIPPING OPTIONS
| Shipping Method | Cost | Delivery Time |
| Standard Shipping | FREE | Within 5 to 10 business days to most U.S. locations |
| Expedited Shipping | starting at $25.00 | Within 2 to 3 business days to most U.S. locations |
INTERNATIONAL SHIPPING & CUSTOM DUTIES
Orders shipped outside the United States may be subject to import duties, taxes, and customs fees upon delivery. These charges are determined by the destination country's customs authority and are the responsibility of the recipient.
Japan
Shipments with a declared value exceeding ¥10,000 JPY (approximately $60 USD) may be subject to Japanese customs duties and consumption tax upon delivery. These fees are collected by the carrier or customs authority at the time of delivery and are not included in your order total at checkout.
We are unable to predict the exact amount of duties or taxes that may apply. For more information, please contact your local customs office before placing your order.
Please note that Island by Koa Nani is not responsible for delays caused by customs processing, nor for any duties or taxes assessed by customs authorities.
Additional Shipping Information
- When your order is ready to be shipped, you will receive a shipment confirmation email. Most of our orders are shipped within 1-2 business days after the order has been placed. The email will contain shipment details, your tracking number, and a link to the selected carrier site. To track the order, click on the tracking number located near the bottom of the email. To track an order on islandbykoanani.com, visit the Account Information area. You will need to sign in to access your account information.
- We have taken precautions in our warehouses in line with local health authority and government guidelines to protect our customers and employees. As a result, you may experience delays in the processing and shipping of your order. Currently, next day delivery and express shipping are not available. Please note, at this time product availability may be limited.
- Orders to APOs, FPOs, DPOs, and U.S. Territories are shipped using USPS Priority Mail. Allow 2-3 weeks for delivery.
- If you choose to use a parcel forwarding company, we will not be liable for any damage, defect, or loss that occurs. We will not offer replacements or refunds for orders or items that are reported missing or damaged that we reasonably believe to have been delivered to a parcel forwarding company. Any order addressed to a parcel forwarding company is placed at your own risk. We are not responsible for lost or stolen packages.
- We are unable to ship to multiple addresses in a single order. To ship to multiple addresses, we recommend placing a separate order for each address.
- Title to the products in your order is transferred from Island Fine Jewelry to you when your credit card is charged and your products are shipped. Risk of loss with respect to the products in your order is transferred from Island Fine Jewelry to you when your order is delivered to you. This transfer of title does not affect our returns policy, available here.
Contact Us
- As always, we’re at your service at islandbykoanani.com and by phone at +1 (888) 882-2048.